National Contractor

Telesystem’s Customized Solution

As a rapidly growing company focused on providing excellent customer support, they were in need of a network overhaul and a partner to truly understand their business needs.

Through detailed discovery calls, our team was able to pinpoint the issues they had with their current provider and develop a solution to not only meet their current needs but help them prepare for future growth and enhance their overall experience. By digging into their current infrastructure, we were able to develop a seamless network solution for all 51 of their locations that would provide the reliability, speed, and low latency required for their operations, along with the necessary backup they were lacking previously. To ensure high availability in their 23 call centers and prevent the service disruptions they encountered previously, our team implemented dual SD-WAN appliances, switches, and routers at each location, supported by a 5G LTE backup. The new network design features multiple layers of redundancy providing a seamless failover for critical voice and data services.

Not only would our new network solution design solve their needs, they chose Telesystem for the benefit of our 24/7 US-based support team and allocated resources for project management and implementation. Our dedicated account management and customer success teams include ongoing monthly cadences, quarterly business reviews, bill reviews, and technology needs discovery calls. Our aim is to truly understand the business from the inside out and keep up with their growth and changing needs. We were able to give them the solutions and support they needed, right size their bandwidth and in turn, save them money from their previous solution.