DRAMATIC COST SAVINGS
With minimal upfront costs, a pay-as-you-go model reduced maintenance fees, and low network costs, our virtual Call Center is an affordable solution, whether your call center staff is five or 500 strong.
FLEXIBLE
- Log in from anywhere with a phone and Internet access
- Scalable to meet seasonal call volume fluctuations
- Manage multi-site and remote agents from a single queue, independent of physical location
- Adaptable to serve any sized business
ADVANCED FEATURE SET*
- Automatic Call Distribution
- Virtual Queues
- Open API
- Agent/Supervisor reports
- Contact monitoring
- Click to escalate calls to a supervisor
- Multi-Queue capable
- Outlook integration
ACCESS TO LATEST TECHNOLOGIES
With our Virtual Call Center, you have low-risk, low-cost access to cutting-edge features so you can test drive the features that work best for your business, including Automatic Call Distribution, Web-based Agent & Supervisor Desk Clients, and Auto Attendant.
*Feature availability depends on the platform chosen. Please contact us to discuss your needs.
- FROM THE BLOG -
Why is First Call Resolution an Important Metric for Your Organization?
In a contact center, first-call resolution (FCR) is one of the most revealing performance metrics, as it captures something that is relatively straightforward yet tightly linked to customer satisfaction. A call center’s FCR rate is the percentage of its calls that agents resolve on the first attempt, with no necessary followup. Learn how to achieve successful FCR on our blog.
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